Requests for warranty service should be submitted in writing to your customer service team. Requests may be submitted in one of two ways:
Once we receive your warranty request, you can expect:
All warranty work will be scheduled at a time when you can be at home during business hours.
(Monday through Friday 8:00am to 5:30pm)
Urgent requests are typically related to the major mechanical systems (HVAC, Plumbing and Electrical). Using caution and acting in a safe and prudent manner, the homeowner should turn off the utility that is not properly functioning and call the mechanical contractor as soon as possible. The contractors’ numbers are provided in the homeowner information packet during the closing process.
If no one can be contacted at these numbers, the following steps should be taken:
If you prefer to mail your warranty request, all correspondence should be sent to:
Customer Service Department
P.O. Box 34306
Houston, TX 77234