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Thank you again for choosing a new Perry Home. We sincerely appreciate the trust you have placed in us and we look forward to continuing to serve you. We know you will be pleased with our continued commitment to your satisfaction while you enjoy the luxury and style distinctive to a Perry Home.
Perry Homes' professional construction staff built your home using quality products designed to offer you value now and in the years to come. We are so confident in the quality of your home that we provide you with a two-year Workmanship Warranty - double the required standard.
We hope you never need to use your warranty service, but if you do, we promise to complete your request in a timely and professional manner.
Before submitting your request for service, be sure to take a look at this helpful guide:
How to Make a Request
Requests for warranty service should be submitted in writing. This will give you a written record of your request for future reference. Requests may be submitted in one of two ways:
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You may submit your warranty request online by completing a step-by-step form. Click here. |
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Or you may also submit your warranty request by mail. All correspondence should be sent to:
Perry Homes
Customer Service Department
P.O. Box 34306
Houston, TX 77234 |
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What To Expect
Once we receive your warranty request, you can expect:
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A meeting to review your request with a member of our professional construction staff within 5 days. |
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Resolution of your request in a professional and timely manner. |
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For your convenience, all warranty work will be scheduled at a time when you can be at home during business hours (Monday through Friday 8:00am to 5:00pm).
Manufacturer’s Warranties
Perry Homes installs quality mechanical systems and appliances in your new home. If you have a problem with an appliance or mechanical system, including air conditioning, electrical or plumbing, please call the telephone numbers you received on your Closing Procedures Sheet. The manufacturers of these products offer their own warranties and their installers will coordinate directly with you to resolve any issues you may have.
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In Case of an Emergency
For matters of an emergency nature, please refer to the emergency contact information provided by your Sales Professional.
IMPORTANT NOTICE: If you have an emergency condition with your home that presents an imminent danger of harm to persons or damage to property, you should contact emergency service personnel (e.g. fire department) or the relevant utility provider (e.g., gas company, electric company, etc.), as appropriate. Perry Homes does not provide emergency response services.
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We are committed to providing you with exceptional value, quality, and designs that fit the way you live. With this uncompromising commitment to quality, Perry Homes has become one of the largest and most respected builders in Texas. Read the Perry Story |
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